Bush Specialty Vehicles is proud to partner with Lucid to create customized mobile solutions that enable you to serve your customers better. We look forward to supporting your success and the growth of your business for a long time to come.  In order to help maximize the success of your mobile vehicles, we’ve created this secure site with the following mutual goals in mind:

  1. To ensure you have the proper training on how to best use and maintain this vehicle and the equipment it contains
  2. To provide you with full warranty coverage information
  3. To provide you with the designated Bush Specialty Vehicles point of contact should you have any additional needs or questions
  4. To answer common questions and provide resolution to frequently experienced issues in the use of these vehicles and equipment

INTRODUCING THE LUCID SERVICE VAN SOLUTIONS

Please note that Lucid’s customized vans will change and evolve over time.  That said, these pictures may not reflect the exact build of your mobile service van.  They will, however, provide you with a good visual baseline of your van solution and will complement the videos and information on this online resource center.

TRAINING VIDEOS

Getting the Most from Your Mobile Service Van

The training videos below are designed to provide context and training for the key components of your mobile service van.  We’ve developed these videos to make it simple to find the information you need and to equip you with the tools and training to deliver mobile services to your customers.

OPERATING THE POWERBOX

A thorough explanation of the Powerbox controls, features and functionality.

TOOLING PLACEMENT

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SHELVING & STORAGE

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USING THE AIR COMPRESSOR

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UTILIZING ELECTRIC STANDY

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OPERATORS MANUALS

Click on your manual to view full pdf file

Operators Manual FPO
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Operators Manual FPO
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Operators Manual FPO

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This section is designed to address common questions and to show you how to resolve issues that are frequently seen in the use of these vehicles.

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LOREM IPSUM

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Parts Warranty:

Powerbox Inverter/Air Powerpack
One (1) year

Floor, Ceiling and Wall Liner
Floor and Wall Liners are warranted against expansion and contraction or any bowing or flexing of the material as this is the nature of these types of materials. Wear and tear is not covered under this warranty. Defective material will be replaced; however maximum liability for all claims is limited to the purchase price of the goods referred to above

Sortimo
36 Months/36,000 Miles Material or Workmanship after date of install
Subject to all the limitations and conditions – Please see attached warranty guidelines

Crane
One (1) Year Limited Warranty

Dometic CDF 11 Powered Cooler
The statutory warranty period applies. If the product is defective, please contact the manufacturer's branch in your country (see the back of the instruction manual for the addresses) or your retailer.

Floor Jacks and Jack Stands - if applicable
One (1) Year

3/8” 50’ Hose Reel – if applicable
One (1) Year

Safety Kit - Install 5LB Fire Extinguisher, Eye Wash Station and First Aid Kit – if applicable
Ninety (90) Days

Miscellaneous Items – One (1) Year
30 AMP Marinco Shoreline Power
LED ceiling lights
110v outlets
Circulating Fans
Electrical Panel
Electrical Receptacles

Espar Heaters – if applicable
Two (2) Years/2000 Hours

Fantastic Vent
One (1) Year

Exterior Scene Lights
One (1) Year

Super Springs – if applicable
Limited Lifetime Warranty

This Limited Lifetime Warranty is the only warranty made in connection with your SuperSprings product. SuperSprings neither assumes nor authorizes any vendor, retailer or other person or entity to assume for it any other obligation or liability in connection with this product or Limited Lifetime Warranty

What is covered?
Subject to the terms, exclusions and limitations herein, SuperSprings International, Inc. warrants to the initial purchaser only that its SuperSprings product shall be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the vehicle upon which the product was installed; excluding all commercial applications. All commercial applications are warrantied for a term of 3 years commencing upon the date of purchase. Please note that this warranty shall only apply to products purchased from a SuperSprings authorized seller that is subject to and follows SuperSprings’ quality controls, unless otherwise prohibited by law. SuperSprings reserves the rights to: (a) require the warranty claimant’s proof of purchase as a condition of this warranty, (b) make future revisions to its warranty without prior notice.As used herein, “commercial applications” means any vehicle intended, licensed or used (partially or otherwise) in connection with a business and shall include but not be limited to “Commercial Motor Vehicles” as defined or intended by the U.S. Code of Federal Regulations.
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED IN DURATION TO THE DURATION OF THE WARRANTY AS DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What is Not Covered?
Your Limited Lifetime Warranty does not cover any damage arising or related to any vehicle, product, or component combination other than the SuperSprings product. Your SuperSprings Limited Lifetime Warranty further does not cover vehicles, products or components supplied by us or others that SuperSprings determines to have been damaged by or subjected to:

  • Vehicle use in excess of gross vehicle weight rating, combined vehicle weights / tow ratings or other Original Equipment Manufacturer design specifications or limitations.
  • Normal wear and tear, deterioration of spring shape or rating, alteration, product modification, improper installation.
  • Scratches or defects in product finishes (powder coating, paint, etc.) or damage due to shipping.
  • Abnormal or misuse, including products used other than as recommended in the current SuperSprings application guide or the instructions.
  • Racing or other vehicle competitions or contests.
  • Accidents, impact by rocks, trees, obstacles or other aspects of the environment.
  • Heavily loaded commercial use on unpaved road conditions.

Remedy Limited to Repair / Replacement
The exclusive remedy provided hereunder shall, upon SuperSprings’ inspection and option, be either repair or replacement of the product or parts covered under this warranty. Customers requesting warranty coverage should contact SuperSprings to obtain a Returned Merchandise Authorization number. All removal, shipping and installation costs are the customer’s responsibility. If a replacement part is needed before yours can be returned, you must first purchase the replacement part. Then, if SuperSprings deems your part to be covered under a valid warranty claim, you will be credited the purchase price. Your warrantor is SuperSprings International, Inc., service at (805) 745-5553, warranty@supersprings.com, or the address indicated in the header of this document.

Other Limitations – Exclusion of Damages – Your Rights under State Law
In consideration of the purchase price paid, neither SuperSprings or any independent SuperSprings distributor are responsible for any installation or removal costs, time loss, rental costs, or for any incidental, consequential, punitive or other damages that you or third parties may incur in connection with any product purchased. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your exclusive remedy hereunder for covered parts is repair/replacement as described above.

Bush Specialty Vehicles Labor Warranty
Six (6) Months

Bush Customer Service
Mon – Fri - 7am – 4pm EST
Toll Free 866-604-2874
Kendall Johnson – Mobile Tire Shop Manager – 513-316-4478
Tracy Shumaker – Plant Manager – 866-604-2874 Ext. 12
Shannon Edmisten – Product Development Manager 866-604-2874 Ext. 15

Service Solutions
Bush is a member of National Truck Equipment Association (NTEA) and will utilize the NTEA network for repairs.

Labor Rates
Labor Rates will vary depending upon vendor.

Warranty Assistance
Mon – Fri - 7am – 4pm EST
Toll Free 866-604-2874
Kendall Johnson – Mobile Tire Shop Manager – 513-316-4478
Tracy Shumaker – Plant Manager – 866-604-2874 Ext. 12
Shannon Edmisten – Product Development Manager 866-604-2874 Ext. 15

All warranty claims related repairs/issue should be directed to Bush Specialty Vehicles for consideration. Bush will instruct Rivian to repair facility to diagnose complaint. Bush will communicate with vendor to determine issue and root cause. If part is deemed warrantable item, Bush will approve repairs. Any repairs deemed neglect or abuse will be communicated to Rivian prior to approving repairs.

CIC POWERBOX LLC provides a limited WARRANTY on all products manufactured against defects in materials and workmanship for a period of up to 1 year from the date of original retail purchase. Extended warranties may be purchased separately, contact CIC POWERBOX LLC for more information

CIC POWERBOX LLC provides a 1 year limited warranty on its internal Special Battery system. The Special Battery’s expected life is up to 10 years in the field, but the warranty covers replacement of the battery up to 1 full year as long as the battery has been cared for and kept properly charged over its life expectancy as described in the owner’s manual. Warranty shall not cover any battery that has been depleted of its state of charge to 0% or near 0%, or has seen voltage levels drop to or below 10.5 volts or near 10.5 volts, during any stage of its life, causing total battery failure and loss of ability to recover capacity. This non-coverage also relates to any long-term storage of the battery system without providing any charge or normal required maintenance during the storage period.

These warranties are subject to the customer’s compliance with the proper installation and hookup of the CIC POWERBOX in or on a vehicle and the proper operating and functional use of the CIC POWERBOX products as outlined in the Installation / Operation manual(s), recommendation labels and other documentation. Warranty covers normal wear as may be expected over time. Any damage to the CIC POWERBOX, including dents, cuts, punctures, holes, or indications of misuse or abuse shall void the warranty. As a CIC POWERBOX is a product that provides continuous remote power for the operator’s use, any ‘downstream’ failure of any components within the system which in turn forces or contributes to the failure of the CIC POWERBOX, shall not be covered under the Warranty. Such ‘downstream’ events such as dead or direct short circuit of AC electric power or DC electric power, or a sustained electrical current draw that distresses the system into a failure mode, air pressure leaks or faulty equipment air leaks wherein the demand for air power is virtually constant, causing the CIC POWERBOX system to operate on or near a continuous basis operating the system to a failure mode, or limited performance mode, shall not be covered by the Warranty.

If the internal chassis of the CIC POWERBOX is opened or breeched in any way, warranty is void. Warranty does not include cost of normal maintenance as may be required for minor mechanical adjustments, leaking clamps, and installation adjustments. Warranty is not transferable. All warranty expenses for dis-installation, re-installation, and shipping/delivery charges are at consumers’ cost. Warranty shall include all labor and material cost for replacement and repair of any faulty components which fall under Warranty.

Warranty does not cover failures due to any act of God or other force majeure events beyond the manufacturer’s control. Please see additional warranty information located on the website at www.cicpowerbox.com.

APPROVED UPFIT VENDORS

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CONTACT INFORMATION

Kendall Johnson: Mobile Tire Shop Manager | (513) 316-4478 | kendall.johnson@bushtrucks.com

Thank you for partnering with us here at Bush Specialty Vehicles.  I will serve as your central point of contact moving forward.
Please contact me directly or via this email form with any questions, warranty-related needs or requests for additional information.